FAQ
FAQ Help Center
popular questions
We choose the most appropriate shipping method based on the destination, either national postal services or third-party couriers.
Orders are dispatched within 7 – 10 working days to allow maximum drying time of the painting. Delivery time is approximately 4 – 7 working days, depending on the destination.
You will be able to track your order, with the tracking number and the website that you will receive by email, after the order has been made successfully.
We are not responsible for any delays in transit.
Once the package is marked as ‘delivered’ on the tracking page, we are not responsible for misplaced or stolen packages.
Depending on your country, there may be an import fee to customs for the receiver to pay before the parcel may be delivered. Import fees are the responsibility of the receiver to pay. If parcels are refused by the receiver due to import fees, a refund will be given equal to the cost of the print/ painting, but not covering the cost of shipping.
Refunds are not accepted except in the unlikely instance that the piece has been damaged or lost in transit. If your item has been damaged in transit, please email pictures of the damage to [email protected] within 14 days of receiving the piece. The issue will be resolved via email communication.
I offer commissions in my usual style, which includes landscapes/still life.
This can be done based on your ideas or reference pictures.
We can discuss the size, color palette and general feel of the painting.
For more information, please email [email protected] or use the contact form.